Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care.
Key features include:
* students' experiences and stories from service users and patients to help readers relate theory to practice
* reflective exercises to help students think critically about their communication skills
* learning objectives and chapter summaries for revision
* interactive activities directly linked to the Values Exchange Community website
About the Authors
Introduction
Part 1 Fundamentals of Communication for Compassionate Practice
1 Essential Values for Communication, Compassion and Collaborative Care
The importance of communication and remaining compassionate
Respect and dignity
The centrality and complexity of communication in the therapeutic relationship
2 Essential Communication Skills: Building Blocks for Good Communication
Non-verbal, verbal and written communication: listening, questioning, record keeping, electronic prescribing
Professional communication, professional identity, and social and professional media
The use of reflection on practice
3 The Role of Attachment Theory and Cognition in Influencing Behaviour
The role of cognition
Attachment theory
Understanding attachment, cognition and practice
4 Enabling Positive Health Behaviour
Changing patterns of ill health and health education
Motivational interviewing and health behaviour change
The role of emotional intelligence and mindfulness
Conclusion to Part 1
Part 2 Communication Skills in Practice
5 Communicating to Help Health Service Users Understand and Deal with their Condition
The importance of psychosocial care
Communicating with anxious or distressed patients
Communicating with those with long-term conditions to help change behaviour
6 Communication for Mental Health: Understanding the Effects of Stigma
What is stigma?
Avoiding stigmatising communication within general settings
Looking past diagnoses to achieve person-centred care within mental health services
7 Communicating with People with Cognitive Deficits
Communicating with people with intellectual disability
Communicating with people who have dementia
8 Communicating with Children, Young People and Families
Communicating within the context of the family
How development affects communication
Stereotyping young people
9 Communicating with Middle-aged and Older People
Features associated with ageing in contemporary society
Specific challenges in middle and older age
Overcoming stereotyping and stigma
10 Integrating Mindful Communication Skills for Complex Encounters
Working with distress and anger
Breaking bad news
Communicating with people with life-limiting and end-of-life conditions
Conclusion to Part 2
Part 3 Equipping for the Future: Theoretical and Ethical Issues
11 Communicating Authentically in Organisations
Organisations, culture, communication and leadership
The importance of self in leadership
Authentic self and authentic leadership
12 Maintaining Positive Values in Communication and Caring for Self and Others
The emotional challenges of transitioning to qualified nurse status
Sustaining and enhancing ethical and compassionate communication in difficult circumstances
Learning from the past
13 Communication Theory, Reflective and Ethical Practice in the 'Swampy Lowlands'
The importance of communication theory
Communication, reflective and ethical practice
Communication theory that informs and enables reflection on ethical practice in healthcare
Conclusion to Part 3
Index
